Reservations Officer

Job Description

We are looking for a detail-oriented and customer-focused Reservations Officer to join our hotel team. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering exceptional guest service from the very first interaction.

Key Responsibilities

• Handle room reservations through phone calls, emails, online booking platforms, and walk-in inquiries.
• Respond promptly and professionally to guest reservation requests and inquiries.
• Process new bookings, modifications, cancellations, and special requests accurately.
• Maintain up-to-date room availability and ensure booking records are accurate.
• Coordinate with the Front Office, Housekeeping, and Sales teams to optimize room occupancy.
• Provide guests with information about room types, rates, hotel facilities, promotions, and packages.
• Monitor reservation systems to prevent overbooking and maximize revenue opportunities.
• Prepare daily arrival, departure, and occupancy reports.
• Verify payment details and reservation guarantees in line with hotel policies.
• Resolve booking-related concerns efficiently while maintaining excellent customer service standards.
• Assist in implementing upselling strategies to increase room revenue.
• Ensure guest information is handled confidentially and in compliance with hotel procedures.

Qualifications

• Diploma, certificate, or bachelor’s degree in Hospitality Management, Business Administration, Tourism, or a related field.
• Previous experience in hotel reservations, front office operations, guest services, or customer support is preferred.
• Proficiency in hotel reservation or Property Management Systems (PMS) is an advantage.
• Strong verbal and written communication skills.
• Excellent organizational skills with a high level of accuracy and attention to detail.
• Good computer literacy, including Microsoft Office applications.
• Ability to multitask, prioritize duties, and work efficiently under pressure.
• Strong problem-solving and interpersonal skills.
• Professional appearance and a positive customer-service attitude.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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