Receptionist

Job Description

A well-established hotel is seeking a friendly, organized, and service-focused Receptionist to become the first point of contact for guests. This role is ideal for someone who enjoys creating positive guest experiences, managing front desk operations efficiently, and maintaining a welcoming atmosphere while ensuring every visitor receives exceptional service.

Responsibilities

• Welcome guests with professionalism and courtesy during check-in and check-out.
• Manage room reservations, cancellations, and booking modifications accurately.
• Answer telephone calls and respond to guest inquiries promptly.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest requests and resolve concerns in a timely and professional manner.
• Process payments and maintain accurate billing records.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Maintain organized guest records and update reservation systems.
• Monitor the front desk area to ensure it remains clean, tidy, and presentable.
• Follow hotel policies, security procedures, and confidentiality standards.

Qualifications

• Previous experience as a Receptionist, Front Desk Agent, or in a customer service role within a hotel is preferred.
• Proficiency in hotel reservation or property management systems is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Good organizational and multitasking skills.
• Ability to remain calm and professional in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office applications.
• Strong attention to detail and accuracy in record keeping.
• Professional appearance and positive attitude.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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