Receptionist

Job Description

A professional hotel is seeking a friendly, organised, and customer-focused Receptionist to be the welcoming face of the property. This role is ideal for someone who enjoys interacting with guests, managing front desk operations, and ensuring every visitor receives prompt and courteous service. If you thrive in a fast-paced hotel environment and have excellent communication skills, we encourage you to apply.

Responsibilities

• Welcome guests warmly and provide a professional check-in and check-out experience.
• Handle room reservations, cancellations, and booking modifications.
• Respond to guest enquiries in person, over the phone, and via email.
• Process payments and maintain accurate billing records.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Provide information about hotel facilities, services, and local attractions.
• Resolve guest concerns promptly and escalate issues when necessary.
• Maintain an organised and presentable front desk area.
• Prepare daily reports and update guest records accurately.
• Follow hotel policies, procedures, and service standards at all times.

Qualifications

• Previous experience as a Receptionist, Front Desk Agent, or in a similar customer service role within a hotel is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a welcoming and professional attitude.
• Proficiency in using hotel management or reservation systems is an advantage.
• Good computer skills, including familiarity with Microsoft Office applications.
• Strong organisational skills with the ability to multitask effectively.
• Ability to remain calm and professional under pressure.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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