Outlet Supervisor

Job Description

We are looking for a confident and organised Outlet Supervisor to oversee the daily operations of our cafe and help maintain a smooth, efficient service. The successful candidate will support the cafe team, coordinate staff activities, monitor service standards, and ensure customers receive a consistently positive experience. This role is ideal for someone who enjoys leading a team, solving operational challenges, and maintaining high standards in a fast-paced cafe environment.

Key Responsibilities

• Supervise daily cafe operations and coordinate activities across service areas.
• Lead, support, and motivate team members to achieve service and performance standards.
• Assign duties and organise staff schedules according to operational needs.
• Monitor customer service and respond professionally to enquiries, requests, and concerns.
• Ensure food, beverages, service areas, and customer-facing spaces meet required quality standards.
• Monitor stock levels and report shortages or replenishment requirements.
• Assist with inventory checks, receiving supplies, and reducing unnecessary waste.
• Ensure staff follow food safety, hygiene, health, and workplace procedures.
• Handle operational issues promptly and escalate significant concerns to management.
• Monitor cash handling and ensure transactions are processed accurately.
• Support staff training, onboarding, and ongoing performance development.
• Prepare or contribute to daily operational reports and shift handovers.
• Help maintain a clean, organised, and welcoming cafe environment.
• Support management with initiatives designed to improve efficiency and customer satisfaction.

Qualifications and Requirements

• Previous experience in a supervisory or team-lead role within a cafe, restaurant, coffee shop, or similar customer-facing environment.
• Strong leadership and team coordination abilities.
• Good knowledge of cafe service procedures and daily outlet operations.
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Good organisational skills with the ability to manage multiple tasks during busy periods.
• Basic understanding of stock control, cash handling, and operational reporting.
• Knowledge of food safety and workplace hygiene standards.
• Professional attitude, reliability, and strong attention to detail.
• A diploma, certificate, or relevant training in hospitality management, business administration, food service, or a related field is an advantage.
• Supervisory or customer service certifications are an added advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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