Operations Supervisor

Job Description

Our hotel is seeking a capable and service-focused Operations Supervisor to support smooth daily operations across key departments. The successful candidate will coordinate teams, maintain operational standards, respond to guest needs, and help ensure that every area of the hotel functions efficiently. This role is ideal for an organised professional who can lead with confidence, solve problems quickly, and maintain high standards in a busy hotel environment.

Responsibilities

• Supervise daily hotel operations and coordinate activities across relevant departments.
• Monitor staff performance, attendance, productivity, and adherence to established procedures.
• Ensure guest requests, concerns, and service issues are handled promptly and professionally.
• Conduct regular operational checks to maintain cleanliness, safety, and service standards.
• Support department managers with staff scheduling and daily task allocation.
• Identify operational challenges and recommend practical solutions to improve efficiency.
• Assist with training and onboarding of new team members.
• Maintain accurate operational records, reports, and shift handover information.
• Coordinate communication between departments to ensure smooth service delivery.
• Monitor inventory, equipment, and supplies and report shortages or maintenance concerns.
• Ensure hotel policies, safety procedures, and quality standards are consistently followed.
• Prepare shift reports and communicate important updates to senior management.

Qualifications

• Diploma or bachelor’s degree in Hotel Management, Business Administration, Operations Management, or a related field is preferred.
• Previous supervisory experience in a hotel or similar service environment.
• Strong leadership, organisation, and decision-making abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Good understanding of hotel operations and service standards.
• Strong problem-solving and conflict-resolution skills.
• Proficiency with standard office and hotel management software is an advantage.
• Professional, dependable, and customer-focused approach.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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