Operations Supervisor

Job Description

Our hotel is looking for a confident and organised Operations Supervisor to help keep daily activities running smoothly. If you enjoy solving problems, supporting teams, and making sure guests receive excellent service from check-in to check-out, you could be a great fit for the role.

What You’ll Do

• Supervise daily hotel operations and coordinate activities across departments.
• Support team members and ensure service standards are consistently maintained.
• Monitor guest needs, requests, and concerns, resolving issues promptly and professionally.
• Coordinate with housekeeping, front office, food and beverage, maintenance, and other teams.
• Review daily operations, identify challenges, and recommend practical improvements.
• Assist with staff scheduling, task allocation, and shift coordination.
• Monitor compliance with hotel policies, safety procedures, and operational standards.
• Prepare operational reports and communicate important updates to management.
• Step in during busy periods to keep the hotel running efficiently.

What We’re Looking For

• Bachelor’s degree or equivalent qualification in Hospitality Management, Business Administration, Hotel Management, or a related field.
• 2 to 4 years of experience in hotel operations or a similar supervisory role.
• Strong leadership, organisation, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Good understanding of hotel procedures and guest service standards.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with standard office and hotel management software is an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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