Operations Supervisor

Job Description

A lively coffee shop is looking for an Operations Supervisor who can keep daily activities running smoothly while making sure every customer enjoys a warm, consistent, and memorable experience. If you are organized, people-focused, and confident leading a small team in a fast-paced environment, this role could be a great fit.

Responsibilities

• Oversee day-to-day shop operations and ensure smooth workflow during shifts
• Supervise baristas and support staff, providing guidance and quick problem-solving
• Maintain high standards of service, cleanliness, and product quality
• Monitor inventory levels and coordinate timely restocking of supplies
• Handle customer concerns professionally and ensure satisfaction is prioritized
• Support training of new staff and encourage teamwork across all roles
• Assist management in improving operational efficiency and service delivery

Qualifications

• Previous experience in a supervisory or team lead role in hospitality, café, or food service
• Strong leadership and communication skills with the ability to motivate staff
• Good understanding of customer service standards in a café environment
• Ability to multitask and stay calm under pressure during busy hours
• Basic knowledge of inventory control and daily operations management
• Reliable, punctual, and detail-oriented with a hands-on approach

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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