IT Support Officer

Job Description

We are looking for an IT Support Officer who enjoys solving technical challenges, supporting team members, and ensuring hotel systems operate efficiently. If you have a passion for technology and a talent for troubleshooting, we’d love to hear from you.

Key Responsibilities

• Provide technical support for hotel staff and departments.
• Install, configure, and maintain computer hardware, software, and network systems.
• Troubleshoot and resolve IT-related issues in a timely manner.
• Monitor system performance and identify potential problems before they affect operations.
• Maintain user accounts, passwords, and access permissions.
• Support hotel management systems, POS systems, printers, and other technology equipment.
• Assist with data backups, system updates, and cybersecurity measures.
• Coordinate with external vendors when specialized support is required.
• Maintain accurate records of IT assets and support activities.
• Ensure compliance with company IT policies and security standards.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Previous experience in IT support, help desk operations, or systems administration.
• Strong knowledge of Windows operating systems, networking, and hardware troubleshooting.
• Familiarity with hotel management software and POS systems is an advantage.
• Understanding of cybersecurity best practices and data protection principles.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service abilities.
• Ability to prioritize tasks and work effectively in a fast-paced hotel environment.
• Relevant certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are desirable.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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