IT Support Officer

Job Description

We are looking for a skilled IT Support Officer to maintain, troubleshoot, and improve the hotel’s technology systems. This role is ideal for a proactive professional who enjoys solving technical challenges while supporting hotel teams in a fast-paced environment.

Key Responsibilities

• Provide first and second-level technical support to hotel staff.
• Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
• Monitor and maintain the hotel’s network infrastructure, Wi-Fi, and internet connectivity.
• Troubleshoot hardware, software, and system-related issues promptly.
• Support property management systems, point-of-sale systems, and other hotel applications.
• Manage user accounts, passwords, and access permissions.
• Perform regular system updates, backups, and security checks.
• Maintain IT equipment inventory and recommend replacement or upgrades when necessary.
• Coordinate with external vendors for repairs, installations, and technical support.
• Document technical issues, solutions, and maintenance activities.
• Ensure compliance with IT security policies and data protection standards.
• Provide basic technology training and guidance to hotel employees.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Professional certifications such as CompTIA A+, Network+, Microsoft Certified, Cisco Certified, or equivalent are an advantage.
• Previous experience in an IT support or help desk role, preferably within a hotel or service-focused environment.
• Strong knowledge of Windows operating systems, Microsoft 365, networking, and computer hardware.
• Familiarity with property management systems and point-of-sale systems is desirable.
• Understanding of cybersecurity best practices and data backup procedures.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and customer service skills.
• Ability to prioritise multiple tasks and respond quickly to technical issues.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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