IT Support Officer

Job Description

We are looking for a skilled and proactive IT Support Officer to join our hotel team. In this role, you will provide technical support, maintain IT systems, troubleshoot hardware and software issues, and help ensure secure and reliable technology services across all departments. If you enjoy solving technical challenges and delivering outstanding support, we would love to hear from you.

Key Responsibilities

• Provide first-line technical support for staff and hotel systems.
• Install, configure, and maintain computer hardware, software, printers, and network devices.
• Troubleshoot hardware, software, network, and connectivity issues promptly.
• Monitor the performance and security of IT systems and report potential risks.
• Support hotel management systems, email platforms, and communication tools.
• Perform routine system updates, backups, and preventive maintenance.
• Maintain accurate records of IT assets, service requests, and completed tasks.
• Assist with user account creation, password management, and access permissions.
• Coordinate with external vendors for equipment repairs and technical services when required.
• Ensure compliance with IT security policies and data protection standards.
• Train staff on the proper use of hotel technology systems when necessary.
• Respond to IT emergencies to minimize operational downtime.

Qualifications

• Diploma, Higher National Diploma, Bachelor’s degree, or equivalent qualification in Information Technology, Computer Science, Information Systems, or a related field.
• Previous experience in IT support, help desk services, or systems administration, preferably in a hotel or customer-focused environment.
• Strong knowledge of Windows operating systems, Microsoft 365, networking concepts, and computer hardware.
• Familiarity with hotel management software and property management systems is an advantage.
• Understanding of cybersecurity best practices and data backup procedures.
• Ability to diagnose and resolve technical issues efficiently under pressure.
• Excellent problem-solving, analytical, and organizational skills.
• Strong communication and interpersonal abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Professional attitude with a commitment to providing excellent internal customer service.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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