IT Support Officer

Job Description

Technology plays a vital role in delivering seamless hotel operations, and we are looking for a skilled IT Support Officer to keep our systems running efficiently. If you are passionate about solving technical issues, maintaining secure IT environments, and supporting users with professionalism, we would love to hear from you.

Key Responsibilities

• Provide first-line technical support to hotel staff for hardware, software, and network issues
• Install, configure, and maintain computers, printers, POS systems, and other IT equipment
• Monitor and maintain network performance to ensure maximum uptime
• Troubleshoot system faults and resolve technical issues promptly
• Set up user accounts, email access, and system permissions
• Perform routine system updates, backups, and maintenance tasks
• Maintain antivirus protection and assist with cybersecurity best practices
• Support hotel management systems, reservation platforms, and office applications
• Keep accurate records of IT assets, maintenance activities, and support requests
• Coordinate with external vendors for equipment servicing and specialized technical support when required
• Ensure compliance with IT policies, data security standards, and operational procedures

Qualifications

• Diploma, degree, or professional certification in Information Technology, Computer Science, Information Systems, or a related field
• Experience providing IT support in a hotel or similar service-oriented environment is an advantage
• Strong understanding of Windows operating systems, Microsoft 365, networking, and computer hardware
• Familiarity with hotel management systems and POS systems is desirable
• Knowledge of network troubleshooting, Wi-Fi management, and basic server administration
• Understanding of cybersecurity principles and data protection practices
• Excellent problem-solving and analytical skills
• Strong communication and customer service abilities
• Ability to prioritize multiple technical issues and work under pressure
• High level of professionalism, confidentiality, and attention to detail

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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