IT Support Officer

Job Description

A well-established hotel is looking for a skilled and proactive IT Support Officer to maintain reliable technology systems that support daily operations and deliver an excellent guest experience. This position is ideal for someone who enjoys solving technical problems, supporting users, and ensuring all IT equipment and software function efficiently. If you are passionate about technology and thrive in a fast-paced hotel environment, we would love to hear from you.

Responsibilities

• Provide first-line technical support to hotel staff for hardware, software, and network issues.
• Install, configure, and maintain computers, printers, telephones, and other IT equipment.
• Monitor the performance and security of hotel IT systems and networks.
• Troubleshoot internet connectivity, email, and system-related issues promptly.
• Support hotel management systems, point-of-sale systems, and office applications.
• Perform routine system updates, backups, and preventive maintenance.
• Maintain accurate records of IT assets, repairs, and service requests.
• Assist with setting up conference rooms, audiovisual equipment, and digital displays.
• Coordinate with external IT vendors when advanced technical support is required.
• Ensure compliance with IT security policies and data protection standards.
• Train employees on the proper use of hotel technology and software.
• Respond quickly to technical issues to minimise operational downtime.

Qualifications

• Diploma, degree, or professional certification in Information Technology, Computer Science, or a related field.
• Previous experience in an IT support role, preferably within a hotel or service-oriented environment.
• Good knowledge of Windows operating systems, Microsoft 365, networking, and computer hardware.
• Familiarity with hotel management systems and point-of-sale applications is an advantage.
• Understanding of network troubleshooting, cybersecurity, and data backup procedures.
• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple support requests and prioritise tasks effectively.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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