IT Support Officer

Job Description

Technology plays a vital role in delivering seamless hotel operations, and we are looking for a proactive IT Support Officer to help keep our systems running efficiently. If you enjoy solving technical challenges, supporting users, and maintaining reliable IT infrastructure, this opportunity offers a dynamic environment where your expertise will make a real impact.

Key Responsibilities

• Provide first-line technical support to hotel employees for hardware, software, and network issues
• Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment
• Monitor and troubleshoot network connectivity, internet services, and Wi-Fi performance
• Set up user accounts, passwords, and access permissions
• Perform routine system updates, backups, and preventive maintenance
• Support hotel management systems, point-of-sale systems, and office applications
• Maintain accurate records of IT assets, service requests, and completed repairs
• Coordinate with external vendors for equipment servicing and system upgrades when required
• Respond promptly to technical issues to minimise operational downtime
• Promote IT security by following established policies and assisting with cybersecurity best practices

Qualifications

• Diploma, degree, or equivalent qualification in Information Technology, Computer Science, or a related field
• Previous experience in an IT support or help desk role, preferably within a hotel or service-focused environment
• Strong understanding of Windows operating systems, Microsoft 365, networking, and computer hardware
• Familiarity with hotel management software and point-of-sale systems is an advantage
• Basic knowledge of network administration, printers, routers, and Wi-Fi troubleshooting
• Excellent analytical and problem-solving abilities
• Strong communication and interpersonal skills
• Ability to prioritise multiple support requests and work under pressure
• High level of professionalism, confidentiality, and attention to detail

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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