IT Support Officer

Job Description

Are you the kind of person who enjoys solving technical challenges and keeping systems running at their best? We are seeking a proactive and detail-oriented IT Support Officer to join our hotel team. This role is ideal for someone who thrives in a fast-paced environment, enjoys supporting colleagues with technology, and is committed to ensuring reliable IT operations that contribute to an excellent guest experience.

Responsibilities

• Provide first-line technical support for hardware, software, printers, and network-related issues.
• Install, configure, and maintain desktop computers, laptops, mobile devices, and peripheral equipment.
• Monitor and maintain the hotel’s network infrastructure, internet connectivity, and Wi-Fi systems.
• Troubleshoot operating system, application, and email-related issues.
• Set up and manage user accounts, passwords, and access permissions.
• Perform routine system maintenance, updates, and software installations.
• Support hotel management systems, point-of-sale systems, and office applications.
• Maintain accurate records of IT assets, service requests, and technical documentation.
• Assist with data backup, recovery procedures, and cybersecurity best practices.
• Coordinate with external vendors for equipment servicing and technical support when required.
• Ensure compliance with IT security policies and protect sensitive business information.
• Respond promptly to urgent technical issues to minimize operational disruptions.

Qualifications

• Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
• Previous experience in an IT support, help desk, or technical support role, preferably within a hotel or service-focused environment.
• Strong knowledge of Windows operating systems, Microsoft 365, networking fundamentals, and computer hardware.
• Familiarity with hotel management systems and point-of-sale applications is an advantage.
• Understanding of network troubleshooting, Wi-Fi management, and basic cybersecurity principles.
• Ability to diagnose and resolve technical issues efficiently.
• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize tasks and manage multiple support requests.
• High level of professionalism, confidentiality, and attention to detail.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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