IT Support Officer

Job Description

A busy and service-driven hotel is seeking an experienced IT Support Officer to maintain and support the property’s technology infrastructure. This role is ideal for a proactive professional who enjoys solving technical challenges and ensuring seamless operations across all hotel departments.

Key Responsibilities

• Provide first-line technical support to hotel employees and management.
• Install, configure, and maintain computer hardware and software.
• Monitor and troubleshoot network, internet, and Wi-Fi connectivity issues.
• Support hotel management systems, point-of-sale systems, and office applications.
• Maintain IT equipment, printers, servers, and peripheral devices.
• Perform routine system backups and assist with data security measures.
• Coordinate with external vendors for system upgrades and repairs.
• Document technical issues and maintain accurate IT records.
• Train staff on the proper use of hotel technology systems.
• Ensure all IT systems operate efficiently with minimal downtime.

Qualifications

• Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of IT support experience, preferably in hospitality or a service-oriented environment.
• Knowledge of networking, Windows operating systems, and hardware troubleshooting.
• Experience supporting property management systems and POS systems is an advantage.
• Familiarity with cybersecurity practices and data backup procedures.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and work independently.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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