IT Support Officer

Job Description

A modern hotel doesn’t just run on great service, it runs on reliable systems behind the scenes. We’re looking for a calm, solution-focused IT Support Officer to keep everything from front desk systems to Wi-Fi networks running smoothly so our guests and staff enjoy a seamless experience. This role is ideal for someone who enjoys troubleshooting, staying one step ahead of technical issues, and working in a fast-paced hospitality environment where no two days feel the same.

Responsibilities

• Provide day-to-day technical support for hotel staff and departments
• Maintain and troubleshoot hardware, software, and network systems
• Ensure smooth operation of PMS (Property Management Systems) and POS systems
• Monitor and manage internet connectivity and internal network performance
• Install, configure, and update computer systems and applications
• Respond quickly to IT-related issues to minimize downtime
• Maintain system security, backups, and data protection procedures
• Liaise with external vendors for repairs, upgrades, and technical support
• Keep proper records of IT assets and maintenance activities

Qualifications

• Proven experience in IT support or a similar technical role
• Strong knowledge of Windows operating systems and basic server management
• Familiarity with networking concepts (LAN, WAN, Wi-Fi setup and troubleshooting)
• Experience with hotel systems is an advantage but not required
• Good problem-solving skills and ability to work under pressure
• Basic understanding of cybersecurity and data protection practices
• Strong communication skills and a helpful, patient attitude
• Relevant IT certification (such as CompTIA, Cisco, or equivalent) is an advantage

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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