IT Support Officer

Job Description

Are you the kind of person who enjoys solving tech issues, keeping systems running smoothly, and helping teams stay connected without missing a beat? We’re looking for an experienced and dependable IT Support Officer to join our hotel team and help maintain the technology that keeps daily operations moving efficiently.

Responsibilities

• Provide technical support for hotel staff, resolving hardware, software, and network-related issues
• Install, maintain, and troubleshoot computer systems, printers, Wi-Fi, POS systems, and office equipment
• Monitor system performance and ensure smooth day-to-day IT operations
• Support hotel software systems, email setups, and user account management
• Assist with data backups, software updates, and cybersecurity best practices
• Coordinate with external vendors when advanced technical support or repairs are required
• Maintain accurate records of IT equipment, issues, and maintenance activities
• Respond promptly to urgent technical concerns to minimize downtime

Qualifications

• Strong understanding of computer systems, networking, and troubleshooting
• Previous experience in IT support, technical assistance, or a similar role is an advantage
• Familiarity with hospitality systems, POS systems, or hotel management software is a plus
• Good problem-solving skills with attention to detail
• Strong communication and teamwork abilities
• Ability to multitask and work well under pressure in a fast-paced environment
• A proactive attitude with a willingness to learn and adapt to new technologies

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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