IT Support Officer

Job Description

A busy hotel environment runs on more than great service and comfortable rooms. Behind the scenes, technology keeps everything moving smoothly. We’re looking for an IT Support Officer who enjoys solving problems, supporting teams, and making sure systems stay reliable day after day. In this role, you’ll assist hotel staff with technical issues, maintain computer systems, and help ensure smooth operation of networks, software, and communication tools across the property.

Responsibilities

• Provide day-to-day technical support to hotel staff
• Troubleshoot hardware, software, and network issues
• Install and maintain computers, printers, and other IT equipment
• Support hotel management systems, email platforms, and internet connectivity
• Monitor system performance and report technical concerns promptly
• Assist with data backups, updates, and security procedures
• Coordinate with external vendors when necessary
• Ensure minimal downtime and quick resolution of IT-related problems

Qualifications

• Previous experience in IT support, help desk, or a related role
• Good understanding of computer systems, networks, and troubleshooting
• Familiarity with hotel software systems is an advantage
• Strong communication and problem-solving skills
• Ability to stay calm and organized under pressure
• Basic knowledge of cybersecurity and data protection practices
• Team-oriented attitude with a willingness to assist different departments
• Professional, dependable, and eager to learn

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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