IT Support Officer

A busy hotel is looking for a dependable IT Support Officer who enjoys solving problems and keeping technology running smoothly. In this role, you will support the systems that help our team deliver great guest experiences every day. If you are tech savvy, patient, and enjoy helping people, we would love to hear from you.

Responsibilities

• Provide day to day technical support to hotel staff

• Install, maintain, and troubleshoot computers, printers, and network devices

• Monitor and maintain hotel software systems and internet connectivity

• Assist staff with system access, passwords, and technical issues

• Support POS systems, office applications, and internal hotel systems

• Perform routine system checks and basic network maintenance

• Document technical issues and resolutions

• Coordinate with external vendors when advanced support is required

Qualifications

• Good knowledge of computer hardware, software, and networking basics

• Experience troubleshooting IT issues in a professional environment

• Familiarity with operating systems, office software, and network setups

• Ability to explain technical solutions in a clear and friendly way

• Strong problem solving and organizational skills

• Ability to work independently and respond quickly to technical issues

• A proactive mindset and willingness to learn new systems and tools