Hotel Operations Supervisor

Job Description

A dynamic hospitality team is seeking a capable and detail-driven Hotel Operations Supervisor to oversee daily hotel activities and ensure every guest experiences smooth, high-quality service from check-in to check-out. This role is perfect for someone who enjoys coordinating teams, solving problems quickly, and keeping operations running like a well-oiled machine.

Responsibilities

• Supervise daily hotel operations across front office, housekeeping, and general guest services
• Ensure smooth coordination between departments to maintain service standards
• Handle guest concerns promptly and professionally, ensuring guest satisfaction
• Monitor staff performance and support on-the-job guidance where needed
• Maintain operational reports, shift logs, and service records
• Ensure compliance with hotel policies, safety, and hygiene standards
• Assist in managing room availability, occupancy levels, and scheduling

Qualifications

• Previous experience in hotel operations, front office, or supervisory roles
• Strong leadership and team coordination skills
• Good communication and conflict resolution abilities
• Ability to multitask and stay calm under pressure
• Strong attention to detail and service quality standards
• Basic computer skills for reporting and scheduling systems
• Hospitality certification or related training is an added advantage

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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