Hotel Operations Supervisor

Job Description

We are looking for a confident and organised Hotel Operations Supervisor to help keep daily hotel activities running smoothly. This role is ideal for someone who enjoys working with people, solving problems quickly, and making sure guests and team members have a positive experience. If you can stay calm during busy periods, keep standards high, and bring a practical, hands-on approach to hotel operations, we would love to hear from you.

Responsibilities

• Supervise daily hotel operations across relevant departments.
• Coordinate staff schedules, duties, and shift activities.
• Monitor service standards and address operational issues promptly.
• Support front office, housekeeping, food service, and other hotel teams.
• Respond professionally to guest concerns and help resolve complaints.
• Conduct regular checks to ensure hotel areas meet required standards.
• Assist with staff training, coaching, and performance monitoring.
• Maintain accurate operational records and prepare routine reports.
• Communicate important updates between management and team members.
• Help ensure health, safety, security, and hotel procedures are followed.

Qualifications

• Diploma or bachelor’s degree in Hotel Management, Hospitality Management, Business Administration, or a related field.
• 2 to 4 years of experience in hotel operations or a similar supervisory role.
• Strong leadership and team coordination skills.
• Excellent communication and customer service abilities.
• Good problem-solving and decision-making skills.
• Ability to manage multiple tasks in a fast-paced hotel environment.
• Familiarity with hotel management systems and standard operating procedures is an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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