PHILPOTT & BAKER SERVICES LTD
Hotel Manager
Job Description
A well-established hospitality space is seeking a capable and composed Hotel Manager to lead daily operations, elevate guest experience, and guide a dedicated team toward consistent service excellence. This role is ideal for someone who thrives in a structured yet dynamic environment where attention to detail and leadership matter every day.
Responsibilities
- Oversee all hotel operations including front office, housekeeping, food and beverage, and maintenance
- Ensure guests receive a seamless, high-quality experience from check-in to check-out
- Lead, supervise, and support department heads and staff across all units
- Manage budgets, monitor expenses, and drive cost efficiency without compromising service quality
- Handle guest feedback, complaints, and special requests with professionalism and urgency
- Maintain compliance with safety, hygiene, and operational standards
- Develop and implement strategies to improve occupancy, revenue, and overall performance
- Coordinate staff training and performance evaluations
Qualifications
- Proven experience in hotel or hospitality management or a senior supervisory role
- Strong leadership and people management skills with the ability to motivate teams
- Excellent communication and problem-solving abilities
- Good financial awareness and experience managing budgets or operational costs
- Strong understanding of guest service standards and hospitality operations
- Ability to multitask and remain composed under pressure
- Proficiency with hotel management systems is an advantage
- A strong sense of organization, accountability, and attention to detail
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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