Hostess

Job Description

We are looking for a friendly, organised, and customer-focused Hostess to join our coffee shop team. In this role, you will be the first point of contact for guests, ensuring every visitor receives a warm greeting and an excellent dining experience from arrival to departure.

About the Role

As a Hostess, you will welcome guests, manage seating arrangements, coordinate with the service team, and help maintain a pleasant flow throughout the coffee shop. Your positive attitude and attention to detail will contribute to an enjoyable experience for every customer.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Escort customers to available tables and provide menus.
• Manage reservations and waiting lists efficiently.
• Monitor table availability and coordinate seating with the service team.
• Answer customer enquiries politely and accurately.
• Maintain a clean, organised, and inviting reception area.
• Assist with special customer requests whenever possible.
• Communicate effectively with baristas and service staff to ensure smooth operations.
• Thank guests as they leave and encourage repeat visits.
• Support the team during busy service periods as required.

Qualifications

• Previous experience as a Hostess, Receptionist, Customer Service Representative, or in a similar customer-facing role is an advantage.
• Excellent communication and interpersonal skills.
• Friendly, confident, and professional personality.
• Strong organisational and multitasking abilities.
• Ability to remain calm and courteous during busy periods.
• Good attention to detail and presentation.
• Comfortable using reservation or point-of-sale systems where applicable.