Guest Service Agent

Job Description

We are looking for a Guest Service Agent to join our hotel team. If you enjoy assisting guests, solving problems with professionalism, and creating memorable stays, we would love to hear from you.

Key Responsibilities

• Welcome guests warmly and complete check-in and check-out procedures efficiently.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle room reservations, cancellations, and booking modifications.
• Provide accurate information about hotel facilities, services, and local attractions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Process payments, maintain accurate guest records, and balance daily transactions.
• Answer telephone calls and direct inquiries to the appropriate departments.
• Resolve guest complaints calmly and escalate complex issues when necessary.
• Maintain a clean, organized, and professional front desk area.
• Uphold hotel policies, service standards, and confidentiality requirements.

Qualifications

• Previous experience as a Guest Service Agent, Front Desk Agent, Receptionist, or in a similar customer-facing role within a hotel is preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in using hotel property management systems and standard computer applications is an advantage.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong attention to detail and accuracy when handling guest information and payments.
• Ability to remain calm and courteous under pressure.
• Fluency in spoken and written English; additional language skills are an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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