Guest Service Agent

Job Description

We are looking for a professional, friendly, and attentive Guest Service Agent to become an important part of our front office team. If you enjoy assisting guests, thrive in a fast-paced environment, and take pride in delivering outstanding customer experiences, we would love to hear from you.

Responsibilities

• Welcome guests with a courteous and professional attitude during check-in and check-out.
• Handle room reservations, cancellations, and booking modifications accurately.
• Respond promptly to guest enquiries, requests, and concerns.
• Provide information about hotel facilities, services, and local attractions.
• Process payments and maintain accurate guest account records.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and any issues are resolved promptly.
• Answer telephone calls and direct enquiries appropriately.
• Maintain up-to-date guest records while ensuring confidentiality.
• Assist with administrative duties and daily front office operations.
• Uphold hotel standards by delivering exceptional customer service throughout every guest interaction.

Qualifications

• Previous experience as a Guest Service Agent, Front Desk Receptionist, or in a similar customer-facing role within a hotel is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a welcoming and professional approach.
• Proficiency in using hotel property management systems and basic computer applications.
• Excellent organisational and multitasking abilities.
• Strong attention to detail and accuracy when handling guest information and payments.
• Ability to remain calm and professional in a busy environment.
• A positive attitude with a genuine passion for delivering exceptional guest experiences.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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