Guest Service Agent

Job Description

We are looking for a friendly, professional, and detail-oriented Guest Service Agent to join our hotel team. This role is the first point of contact for guests, so warmth, confidence, and great communication skills are essential. If you enjoy creating smooth and memorable guest experiences, this could be the perfect fit.

Responsibilities

• Welcome guests upon arrival and provide a warm, professional check-in experience
• Handle reservations, room assignments, and guest requests efficiently
• Respond to inquiries in person, via phone, or email with clear and helpful information
• Assist guests with check-out and ensure accurate billing processes
• Coordinate with housekeeping and other departments to meet guest needs
• Resolve guest complaints or issues promptly and professionally
• Maintain accurate records of bookings and guest information
• Promote hotel services and assist with upselling where appropriate

Qualifications

• Previous experience in a front office, customer service, or hospitality role is an advantage
• Strong communication and interpersonal skills
• Good problem-solving abilities and attention to detail
• Ability to stay calm and professional in busy or challenging situations
• Basic computer skills and familiarity with hotel reservation systems is a plus
• A positive attitude and strong team spirit

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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