Front Office Supervisor

Job Description

A well-run front desk sets the tone for every guest experience, and we are looking for a confident Front Office Supervisor to help lead daily operations. If you enjoy creating a welcoming environment, supporting a team, and ensuring guests receive outstanding service from arrival to departure, this could be the perfect opportunity for you.

Key Responsibilities

• Supervise front office staff and coordinate daily shift activities
• Ensure smooth check-in and check-out procedures
• Handle guest inquiries, requests, and concerns professionally
• Monitor room availability, reservations, and guest records
• Train, coach, and support front desk team members
• Assist with scheduling and staff performance monitoring
• Ensure cash handling and billing procedures are accurate
• Maintain high standards of guest service and presentation
• Coordinate with housekeeping and other hotel departments to meet guest needs
• Prepare operational reports and communicate important updates to management

Qualifications

• Previous experience in a front office, guest services, or reception role within a hotel
• Prior supervisory or team leadership experience is preferred
• Strong communication and interpersonal skills
• Excellent customer service and problem-solving abilities
• Proficiency with hotel management or reservation systems
• Good organizational and multitasking skills
• Professional appearance and positive attitude
• Diploma, certificate, or degree in Hospitality Management, Business Administration, or a related field is an advantage

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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