Front Office Supervisor

Job Description

Are you an experienced hotel professional with a passion for guest service and team leadership? We are looking for a Front Office Supervisor to oversee the daily operations of the front desk, support the reception team, and help deliver an outstanding experience for every guest from arrival to departure.

Responsibilities

• Supervise the daily activities of the front office team
• Welcome guests and ensure smooth check-in and check-out procedures
• Handle guest enquiries, requests, and concerns professionally
• Monitor room availability and coordinate with housekeeping and reservations
• Train, mentor, and support front desk employees
• Prepare staff schedules and assist with shift planning
• Ensure cash handling and billing procedures are accurate
• Monitor compliance with hotel policies and service standards
• Resolve operational issues promptly to maintain guest satisfaction
• Prepare reports and communicate operational updates to management

Qualifications

• Previous experience in a front office or guest services role within a hotel
• Experience supervising or leading a front desk team
• Strong leadership and interpersonal skills
• Excellent verbal and written communication abilities
• Proficiency with hotel property management systems and Microsoft Office
• Strong organisational and problem-solving skills
• Ability to remain calm and professional in a fast-paced environment
• High level of attention to detail and customer service

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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