Duty Manager

Job Description

Are you a confident hospitality professional who enjoys leading teams and ensuring exceptional guest experiences? We are looking for a proactive Duty Manager to oversee daily hotel operations, maintain high service standards, and support staff across multiple departments. This is an excellent opportunity for an organized leader who thrives in a dynamic environment.

Key Responsibilities

• Oversee daily hotel operations and ensure smooth coordination between departments.
• Deliver outstanding guest service and promptly resolve complaints or concerns.
• Supervise front office, housekeeping, food and beverage, and other operational teams as required.
• Monitor staff performance and provide guidance during each shift.
• Ensure compliance with hotel policies, health and safety regulations, and service standards.
• Assist with staff scheduling, shift handovers, and operational planning.
• Handle emergency situations calmly and follow established procedures.
• Prepare daily operational reports and communicate key updates to management.
• Support training initiatives and encourage continuous improvement among team members.
• Ensure the hotel maintains a welcoming, clean, and professional environment.

Qualifications

• Diploma or bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Previous experience in hotel operations, including supervisory or management responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in hotel management systems and Microsoft Office applications.
• Strong organizational skills with the ability to manage multiple priorities.
• A customer-focused attitude with a commitment to delivering exceptional guest experiences.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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