Duty Manager

Job Description

Our hotel is looking for a calm, confident, and proactive Duty Manager to keep daily operations running smoothly and ensure every guest enjoys a seamless stay. This role sits at the heart of the hotel, balancing guest satisfaction, staff coordination, and quick decision-making when things get busy.

Responsibilities

• Oversee day-to-day hotel operations across front office, housekeeping, and guest services
• Handle guest complaints or special requests with professionalism and urgency
• Support staff supervision and ensure smooth shift handovers
• Monitor room status, bookings, and overall occupancy flow
• Ensure health, safety, and hotel standards are consistently maintained
• Step in during emergencies or operational disruptions and resolve issues quickly
• Liaise with department heads to maintain service quality

Qualifications

• Previous experience in hospitality, ideally in a supervisory or front desk role
• Strong communication and interpersonal skills
• Ability to stay calm under pressure and make quick decisions
• Good understanding of hotel operations and guest service standards
• Basic computer skills for booking and reporting systems
• Leadership mindset with a team-focused approach

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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