Duty Manager

Job Description

We are looking for a confident and hands on Duty Manager to help lead daily operations in our hotel. This is a key role for someone who thrives in a fast paced hospitality environment and enjoys being the go to person on shift. You will oversee departments, support team members, and ensure every guest enjoys a smooth and memorable stay. If you are proactive, calm under pressure, and passionate about service excellence, we would love to meet you.

Responsibilities

• Oversee daily hotel operations during assigned shifts

• Act as the primary point of contact for guests, handling inquiries and resolving concerns promptly

• Supervise front office, housekeeping, food and beverage, and other operational teams as needed

• Ensure service standards and operational procedures are consistently followed

• Handle guest complaints professionally and turn challenges into positive experiences

• Monitor staff performance and provide on the spot coaching and support

• Coordinate emergency procedures and ensure safety standards are upheld

• Prepare shift reports and communicate key updates to senior management

Qualifications

• Proven experience in a supervisory role within a hotel or hospitality environment

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Ability to remain calm and solution focused in high pressure situations

• Good understanding of hotel operations and guest service standards

• Strong organizational and problem solving skills

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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