Doorkeeper

Job Description

Our hotel is committed to creating a secure, welcoming, and well-organised environment where guests feel comfortable from the moment they arrive. We are seeking a dependable Doorkeeper to serve as a visible point of assistance at the entrance, helping guests with arrivals and departures while maintaining professional standards of security, courtesy, and service.

Responsibilities

• Welcome guests and visitors warmly as they enter and leave the hotel.
• Open and hold doors for guests, assisting those carrying luggage or requiring additional support.
• Monitor the entrance and remain alert to unusual or unauthorised activity.
• Assist guests with directions and provide basic information about hotel facilities.
• Coordinate with reception, security, bell staff, and other hotel departments when necessary.
• Help maintain an orderly and professional entrance area.
• Assist with taxis, private vehicles, and guest transportation arrangements.
• Report security concerns, incidents, or maintenance issues promptly.
• Maintain a courteous and professional appearance throughout each shift.

Qualifications

• Previous experience as a Doorkeeper, Porter, Security Attendant, Guest Service Assistant, or in a similar hotel-facing role is advantageous.
• Excellent communication and interpersonal skills.
• Strong awareness of security and guest safety procedures.
• Professional, attentive, and respectful approach to guests.
• Ability to remain calm and helpful in busy situations.
• Good physical stamina and the ability to stand for extended periods.
• A certificate or training in customer service, security, or hotel operations is an advantage.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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