Doorkeeper

Job Description

We are seeking a dependable Doorkeeper to join our hotel team and serve as a professional first point of contact at the hotel entrance. The successful candidate will combine courtesy, attentiveness, and strong situational awareness while assisting guests, monitoring access, and supporting smooth entrance operations.

Responsibilities

• Welcome guests and visitors courteously as they enter and leave the hotel.
• Open and hold doors for guests, particularly those requiring assistance.
• Monitor the hotel entrance and help maintain orderly access.
• Assist guests with luggage, vehicles, and basic arrival needs when required.
• Provide directions and respond politely to general guest enquiries.
• Coordinate with reception, security, and other hotel departments when necessary.
• Maintain a professional appearance and courteous manner at all times.
• Report unusual activity, safety concerns, or guest incidents promptly.
• Help ensure the entrance area remains clean, organised, and presentable.

Qualifications

• Previous experience in a hotel, guest service, security, or customer-facing role is an advantage.
• Excellent communication and interpersonal skills.
• Professional, courteous, and approachable personality.
• Strong observation skills and awareness of surroundings.
• Ability to remain calm and helpful during busy periods.
• Good physical stamina for standing and assisting guests for extended periods.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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