Delivery Coordinator

Job Description

We are looking for a reliable and organised Delivery Coordinator to manage the smooth flow of cafe orders from preparation through dispatch and final delivery.

Responsibilities

• Coordinate daily delivery orders and ensure they are processed accurately and efficiently.
• Monitor incoming orders and communicate delivery requirements to cafe staff and delivery personnel.
• Assign deliveries based on routes, priorities, availability, and expected delivery times.
• Confirm that orders are complete, properly packaged, labelled, and ready for dispatch.
• Track deliveries and provide updates on delays, changes, or customer requests.
• Communicate professionally with customers regarding delivery times and order-related concerns.
• Maintain accurate delivery records, logs, and order documentation.
• Work closely with kitchen, counter, and management teams to minimise delivery errors.
• Handle delivery issues promptly and escalate complex concerns when necessary.
• Ensure delivery procedures and customer service standards are consistently followed.

Qualifications

• Diploma, certificate, or equivalent qualification in logistics, business administration, operations, or a related field is preferred.
• Previous experience in delivery coordination, dispatch, customer service, or cafe operations is an advantage.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal abilities.
• Comfortable using order management systems, mobile applications, or basic office software.
• Strong attention to detail with the ability to manage multiple orders at once.
• Ability to remain calm and effective in a fast-paced cafe environment.
• Good problem-solving and decision-making skills.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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