Customer Service Representative

Job Description

A busy café is looking for a friendly and service-focused Customer Service Representative who enjoys creating positive experiences for every guest. If you have excellent communication skills, a welcoming attitude, and a passion for providing outstanding customer care, this is an exciting opportunity to become part of a supportive and energetic team.

Responsibilities

• Welcome customers with a warm and professional attitude.
• Answer customer questions about menu items, beverages, promotions, and café services.
• Take customer orders accurately and process payments using the point-of-sale system.
• Resolve customer concerns promptly while maintaining a positive experience.
• Coordinate with baristas and kitchen staff to ensure timely and accurate order delivery.
• Handle phone inquiries, online orders, and customer feedback professionally.
• Maintain a clean, organized, and inviting customer service area.
• Assist with opening and closing duties as assigned.
• Monitor customer satisfaction and report recurring issues to management.
• Follow café policies, food safety standards, and service procedures.

Qualifications

• Previous experience in customer service, retail, or a café environment is an advantage.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to remain calm and professional during busy periods.
• Basic computer and point-of-sale system knowledge.
• Strong organizational skills and attention to detail.
• A positive attitude, reliability, and willingness to work collaboratively.
• Professional appearance and commitment to delivering exceptional customer service.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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