Customer Service Representative

Job Description

Do you enjoy connecting with people and creating memorable customer experiences? We are looking for a friendly, enthusiastic, and service-oriented Customer Service Representative to join our coffee shop team. In this role, you will welcome guests with a warm attitude, assist with orders, answer customer inquiries, and help maintain a clean, inviting atmosphere that keeps customers coming back.

Key Responsibilities

• Greet customers warmly and provide outstanding service.
• Take customer orders accurately and process payments.
• Answer questions about menu items and make recommendations.
• Resolve customer concerns professionally and promptly.
• Prepare and package simple food and beverage orders when required.
• Keep the service area, dining space, and counters clean and organized.
• Restock supplies and notify supervisors of inventory shortages.
• Work closely with baristas and kitchen staff to ensure efficient service.
• Follow food safety, hygiene, and company procedures.
• Support daily opening and closing duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, retail, hospitality, or a café environment is an advantage.
• Excellent communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Ability to work efficiently in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Basic cash handling and point-of-sale (POS) system knowledge is preferred.
• Good organizational skills and attention to detail.
• Ability to stand for extended periods and perform light lifting when necessary.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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