Customer Service Representative

Job Description

A cozy café environment relies on smooth communication, and this role sits right at the center of that experience. The Customer Service Representative ensures every guest interaction feels seamless, welcoming, and efficient from arrival to departure. In this position, you will be the first point of contact for visitors, helping to shape their overall impression of the café. You will handle inquiries, resolve concerns with patience, and support daily front-of-house operations while maintaining a calm and friendly presence even during busy hours.

Key Responsibilities

• Greet customers and provide attentive service throughout their visit
• Manage orders accurately and coordinate with kitchen or bar staff
• Respond to questions about menu items, ingredients, and availability
• Handle payments and process transactions efficiently
• Address complaints or service issues with professionalism
• Maintain a clean, organized, and inviting service area
• Support team members to ensure smooth daily operations
• Monitor customer flow and assist in managing peak periods

Qualifications

• Previous experience in customer-facing roles, preferably within hospitality or retail
• Strong verbal communication and interpersonal skills
• Ability to remain composed and solution-focused under pressure
• Basic numeracy and attention to detail for handling transactions
• Familiarity with point-of-sale systems is an advantage
• Team-oriented mindset with a proactive approach to service

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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