Customer Service Representative

Job Description

Do you enjoy meeting new people, solving problems, and creating positive experiences? We’re looking for a friendly and customer-focused Customer Service Representative to join our growing coffee shop team. In this role, you’ll be one of the first points of contact for our guests, helping to ensure every visit is welcoming, efficient, and memorable.

Responsibilities

• Greet customers warmly and assist with inquiries, orders, and feedback.
• Provide accurate information about menu items, promotions, and services.
• Handle customer concerns professionally and work toward prompt resolutions.
• Process orders and payments efficiently using the point-of-sale system.
• Maintain a clean, organized, and inviting customer service area.
• Support team members during busy periods to ensure smooth operations.
• Monitor customer satisfaction and help create a positive café atmosphere.
• Follow company policies, service standards, and health and safety guidelines.

Qualifications

• Previous experience in customer service, hospitality, retail, or a café environment is an advantage.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving abilities and a positive attitude.
• Ability to remain calm and professional in a fast-paced setting.
• Basic computer and cash-handling skills.
• Strong attention to detail and organizational abilities.
• A genuine passion for delivering exceptional customer experiences.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#HorecaJobs#HospitalityCareers
#MiddleEastJobs#DubaiHospitality
#RestaurantJobs#CafeHiring
#HotelIndustry#Hotelcareer#