Concierge

Job Description

We are looking for a knowledgeable and attentive Concierge to join our hotel team and serve as a trusted point of contact for guests. The successful candidate will provide personalised assistance, share helpful recommendations, coordinate requests, and ensure every guest receives efficient and courteous service throughout their stay.

Responsibilities

• Welcome guests warmly and provide professional assistance throughout their stay.
• Respond promptly to guest enquiries, requests, and special arrangements.
• Provide recommendations for dining, entertainment, shopping, and local attractions.
• Arrange transportation, reservations, tickets, appointments, and other guest services.
• Coordinate with front office, housekeeping, food and beverage, and other hotel departments.
• Maintain accurate records of guest requests and follow up to ensure completion.
• Assist with luggage, directions, deliveries, and other concierge-related services when required.
• Handle guest concerns professionally and escalate complex matters when necessary.
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions.
• Protect guest privacy and handle personal information with discretion.
• Promote hotel services and facilities appropriately to enhance the guest experience.

Qualifications

• Diploma or degree in Hotel Management, Tourism, Business Administration, or a related field is preferred.
• Previous experience in a concierge, guest services, front office, or customer-facing hotel role.
• Excellent verbal and written communication skills.
• Strong knowledge of guest service standards and hotel operations.
• Ability to remain organised and composed in a busy environment.
• Strong problem-solving and decision-making abilities.
• Professional appearance and a courteous, confident manner.
• Good computer literacy and familiarity with hotel or reservation systems.
• Additional language skills are an advantage.
• A genuine interest in providing personalised and efficient service to hotel guests.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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