Concierge

Key Responsibilities

• Welcome guests warmly and provide exceptional customer service at all times.
• Offer recommendations for local attractions, dining, entertainment, and transportation.
• Arrange restaurant reservations, transportation, tours, and other guest requests.
• Assist guests with directions, travel information, and special inquiries.
• Coordinate with the Front Office and other hotel departments to ensure seamless guest experiences.
• Handle guest requests promptly, professionally, and with discretion.
• Maintain knowledge of hotel facilities, services, and promotions.
• Assist with luggage coordination when required.
• Resolve guest concerns efficiently or escalate them to the appropriate department.
• Keep accurate records of guest requests and completed arrangements.

Qualifications

• Previous experience in a concierge, guest relations, front office, or customer service role within a hotel is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a friendly and professional attitude.
• Ability to multitask and remain composed in a fast-paced environment.
• Good knowledge of local attractions, transportation options, and visitor services is an advantage.
• Strong organisational and time management abilities.
• Proficiency in using hotel reservation or property management systems is beneficial.
• Professional appearance with a commitment to delivering outstanding guest service.
• A proactive mindset with strong problem-solving abilities.