Chief Experience Officer

Job Description

We are seeking an innovative and people-focused Chief Experience Officer to join our restaurant leadership team. This is an exciting opportunity for a strategic professional who is passionate about creating exceptional dining experiences, inspiring teams, and strengthening customer loyalty. The successful candidate will oversee every aspect of the guest journey while ensuring service excellence, operational consistency, and a culture that exceeds expectations.

Key Responsibilities

• Develop and implement strategies that enhance the overall guest experience.
• Lead customer experience initiatives across all restaurant operations.
• Monitor guest feedback and identify opportunities for continuous improvement.
• Collaborate with department leaders to maintain outstanding service standards.
• Design and oversee employee engagement programs that support a customer-first culture.
• Analyse customer satisfaction data and prepare reports for senior leadership.
• Resolve complex guest concerns with professionalism and efficiency.
• Ensure brand values are consistently reflected throughout every guest interaction.
• Introduce innovative ideas that improve service delivery and operational excellence.
• Coach and mentor managers to strengthen leadership and customer service skills.
• Work closely with marketing teams to develop guest engagement and loyalty initiatives.
• Monitor industry trends and recommend improvements to maintain a competitive advantage.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Marketing, Customer Experience, or a related field.
• Proven leadership experience managing customer experience, operations, or guest services within a restaurant or similar customer-focused environment.
• Strong strategic planning and organisational skills.
• Excellent communication, interpersonal, and presentation abilities.
• Demonstrated ability to lead and motivate high-performing teams.
• Experience analysing customer feedback and performance metrics to drive improvements.
• Strong problem-solving and conflict resolution skills.
• Proficiency with customer relationship management systems and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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