Guest Service Agent

Job Description

We are looking for a warm, polished, and service driven Guest Service Agent to join our hotel team. As the first and last point of contact for our guests, you will play a key role in shaping their overall experience. If you enjoy meeting new people, solving problems with confidence, and creating memorable stays, this role is for you.

Responsibilities

• Welcome guests professionally and complete check in and check out procedures efficiently

• Handle reservations, room assignments, and special requests with accuracy

• Respond promptly to guest inquiries, concerns, and complaints with empathy and professionalism

• Provide information about hotel services, amenities, and local attractions

• Coordinate with housekeeping and other departments to ensure rooms are ready and guest needs are met

• Process payments and maintain accurate records using the hotel management system

• Maintain a clean, organized, and welcoming front desk area

• Uphold company standards for service, appearance, and confidentiality

Qualifications

• Previous experience in hospitality, customer service, or front desk operations

• Strong communication and interpersonal skills

• Confident with basic computer systems and booking platforms

• Excellent organizational skills and attention to detail

• Ability to remain calm and professional in a fast paced environment

• A positive attitude and genuine passion for guest satisfaction

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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