Customer Service Representative

Job Description

We are looking for a friendly, attentive, and service-oriented Customer Service Representative to welcome guests, handle inquiries, and ensure every visit leaves a lasting impression. If you have excellent communication skills and a passion for delivering outstanding service, we would love to hear from you.

Key Responsibilities

• Welcome customers warmly and provide prompt, professional assistance.
• Respond to customer inquiries, requests, and concerns with courtesy and efficiency.
• Take customer orders accurately and process payments using the point-of-sale system.
• Recommend menu items and promote daily specials when appropriate.
• Resolve customer complaints professionally or escalate issues when necessary.
• Maintain a clean, organised, and inviting customer service area.
• Coordinate with baristas and kitchen staff to ensure timely order delivery.
• Assist with opening and closing procedures as required.
• Monitor customer satisfaction and contribute ideas to enhance the guest experience.
• Follow café policies, hygiene standards, and safety procedures at all times.

Qualifications

• Previous experience in customer service, retail, or a café is an advantage.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused approach.
• Ability to remain calm and professional during busy periods.
• Comfortable using point-of-sale systems and handling cash transactions.
• Strong organisational skills with attention to detail.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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