Cafe Manager

Job Description

A busy café is seeking a capable manager to oversee daily operations, lead the service team, and maintain a smooth, welcoming customer experience. This position blends hands-on leadership with operational oversight, ensuring every shift runs efficiently and every guest leaves satisfied.

Key Responsibilities

• Supervise day-to-day café operations and coordinate all front-of-house activities
• Lead, schedule, and support staff to ensure smooth shift coverage
• Maintain service quality, cleanliness, and presentation standards
• Handle customer feedback, complaints, and service recovery with professionalism
• Monitor inventory levels, place supply orders, and reduce waste where possible
• Oversee cash handling procedures, daily sales tracking, and basic reporting
• Train new staff and encourage continuous team development
• Ensure compliance with health, safety, and hygiene standards
• Collaborate with kitchen/baristas to keep workflow efficient during peak hours

Qualifications & Experience

• Previous experience in café, restaurant, or hospitality management
• Strong leadership and team coordination skills
• Good understanding of customer service principles and hospitality operations
• Ability to manage multiple priorities in a fast-paced setting
• Basic financial awareness (sales tracking, stock control, budgeting support)
• Clear communication skills and a practical, problem-solving mindset
• Familiarity with POS systems and basic computer use preferred
• A track record of improving service delivery or team performance is an advantage

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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