Telephone Operator

Job Description

We are looking for a Telephone Operator to join our hotel team. In this role, you will serve as the first point of contact for incoming calls, ensuring every guest receives prompt, courteous, and efficient assistance while supporting seamless communication across all hotel departments.

Responsibilities

• Answer, screen, and direct incoming telephone calls professionally and efficiently.
• Provide accurate information about hotel services, facilities, and operating hours.
• Transfer calls to the appropriate departments or team members.
• Take and relay messages promptly and accurately.
• Handle guest requests and inquiries with courtesy and professionalism.
• Coordinate wake-up calls and ensure they are delivered on time.
• Maintain confidentiality of guest information at all times.
• Assist with emergency communication procedures when required.
• Keep records of calls, messages, and relevant communications as needed.
• Work closely with the front office and other hotel departments to ensure excellent guest service.

Qualifications

• High school diploma or equivalent required.
• Previous experience as a telephone operator, receptionist, customer service representative, or in a similar role within a hotel or customer-focused environment is an advantage.
• Excellent verbal communication and active listening skills.
• Strong telephone etiquette and a professional speaking manner.
• Proficiency in using telephone switchboard systems and basic computer applications.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Excellent problem-solving and interpersonal skills.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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