Telephone Operator

Job Description

In a busy hotel, every call is a moment of first impression. We are looking for a calm, attentive, and well-spoken Telephone Operator to ensure every guest request, inquiry, and internal communication is handled smoothly and professionally. This role is ideal for someone who enjoys communication, stays composed under pressure, and takes pride in delivering clear and courteous service at all times.

Responsibilities

• Answer incoming and internal telephone calls promptly and professionally
• Direct calls to the appropriate departments or personnel without delay
• Assist guests with room service requests, reservations, and general inquiries
• Handle wake-up call scheduling and ensure accuracy in execution
• Log and relay messages clearly and correctly to guests and staff
• Support front office operations with communication duties when required
• Maintain confidentiality of guest information at all times
• Respond politely to guest concerns and escalate issues when necessary

Qualifications

• Previous experience in a hotel, customer service, or call handling role is an advantage
• Excellent verbal communication and active listening skills
• Clear, calm, and friendly telephone manner
• Ability to multitask and remain organized during busy periods
• Basic computer literacy for logging calls and messages
• Strong attention to detail and accuracy
• Professional attitude with a guest-first mindset

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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