Telephone Operator

Job Description

A professional and welcoming hotel is seeking a courteous and well-organized Telephone Operator to be the first voice guests hear when they reach out. This role is essential in ensuring smooth communication within the hotel and delivering a consistently warm guest experience. You will handle incoming calls, direct inquiries appropriately, and support internal departments with timely and accurate communication. If you are calm under pressure, attentive to detail, and enjoy working in a hospitality environment, this role could be a great fit.

Responsibilities

• Answer incoming calls promptly and in a professional manner
• Transfer calls to the appropriate departments or guests efficiently
• Take and relay messages accurately without delay
• Assist guests with basic inquiries about hotel services and facilities
• Maintain a polite and helpful tone at all times
• Log call details and maintain communication records where required
• Support front office operations with communication tasks

Qualifications

• Previous experience in customer service or a hotel front office role is an advantage
• Good communication skills, both spoken and listening
• Basic computer and telephone system operation skills
• Ability to remain calm and professional during busy periods
• Strong attention to detail and accuracy in message handling
• Friendly, courteous, and guest-focused attitude

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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