Telephone Operator

Job Description

There’s a unique rhythm to a hotel, and often the first voice guests hear is yours. We are looking for a calm, friendly, and detail-oriented Telephone Operator to manage incoming and outgoing calls with professionalism and warmth. If you enjoy communication and can stay composed in a fast-paced environment, this role may be a great fit.

Key Responsibilities

• Answer and route incoming calls promptly and politely
• Take accurate messages and ensure they reach the right departments
• Handle guest inquiries and provide basic hotel information
• Assist with wake-up call requests and reservations support
• Maintain clear communication between hotel departments
• Log all calls and maintain proper call records
• Respond professionally to guest concerns over the phone

Qualifications

• Strong verbal communication and active listening skills
• Calm and professional telephone manner
• Ability to multitask and remain organized under pressure
• Basic computer literacy for call logs and systems
• Good customer service mindset and patience
• Prior experience in a hotel or call center is an advantage, but not required

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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