Telephone Operator

Job Description

We are looking for a friendly and attentive Telephone Operator to join our hotel team. If you enjoy helping people, have a clear speaking voice, and can stay calm under pressure, this role is a great fit. You will be the first point of contact for many guests, so creating a warm and professional impression is key.

Responsibilities

• Answer incoming calls promptly and courteously
• Direct calls to the appropriate departments or staff
• Provide accurate information about hotel services and facilities
• Handle guest requests and relay messages efficiently
• Manage wake-up call requests and ensure timely delivery
• Keep records of calls and messages where necessary

Qualifications

• Strong verbal communication and listening skills
• Good telephone etiquette and a pleasant tone
• Ability to multitask and stay organized
• Basic computer knowledge
• A positive attitude and a customer-focused mindset
• Previous experience in a similar role is an advantage

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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