Spa Therapist

Job Description

Summary

Main duties and responsibilities:

Operational:

• To massage clients maintaining the clients comfort at all times.
• Perform all body treatments, as certified or trained to do so.
• Be on time for appointments and thoroughly review appointments after completing each massage.
• Keep work area clean and neat at all times.
• Maintain an ample supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area. Preparation of kits as required or needed.
• The ability to courteously interact and answer all facility related questions with members and guests.
• Perform loofah treatments and herbal wraps as required.
• Assist in the co-ordination of body tech services with other spa programmes.
• Ensure current trends in body treatment industry.
• Serve as catalyst to promote spa services to members and hotel guests.
• Maintain current professional licenses.
• Report dysfunctional equipment to the spa manager.
• Work with the body techniques team leader in the formulation of plans for projects and other areas.
• Ensure individual is well versed in all aspects of the spa’s operations i.e. business telephone usage, guest relations, spa services (massage, loofah, facial, etc.), retail sales.
• Assist in the operations of all spa departments as required:
  • Fitness
  • Facility operations
  • Receptions
  • Sales and marketing

Financial:

• Maintain the facility in peak condition at all times while adhering to all aspects of the operations budget, including payroll.
• To ensure efficient billing of service to clients.

Guest service:

• To ensure the facility is in peak condition at all times (operations and cleanliness).
• To ensure guest or member satisfaction at all times by ensuring that safety and service is always the spa’s first priority.

Administration:

• Adherence to standard operating procedures manual.
• To maintain inventory of supplies for the operations of the treatment rooms.
• To maintain accurate records as required by provincial regulations.
• To attend weekly or monthly departmental communication meetings.
• Follow and ensure that all employees follow all safety procedures and practices.
• Adherence of departmental emergency procedures and safety manual.
• Ensure all departments adhere to all safety practices of Park Hyatt.
• Maintain equipment for body techniques and personal equipment is in safe working order.
• To ensure having a complete understanding of, and adhere to, the hotel’s policy relating to safety.
• Responsible for understanding all spa departments training in pertinent emergency procedures and ensuring all departments are well versed in salon operations (cross training).
• To ensure all employees adhere to all hotel standards as stated in the employee handbook.
• To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.

General:

• To understand and strictly adhere to the rules and regulations established in the associate handbook and the hotel’s policy on fire, hygiene, health and safety.
• To report for duty punctually wearing the correct uniform and nametag at all times.
• To maintain a high standard of personal appearance and hygiene at all times.
• To maintain a good rapport and working relationship with staff in the outlet and all other departments.
• To attend and contribute to all staff meetings, departmental and hotel trainings scheduled and other related activities.
• To respond to changes in the rooms function as dictated by the industry, company and hotel.

Occasional duties:

• To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
• To carry out any other reasonable duties and responsibilities as assigned.

Qualifications

Minimum of 2 years’ experience working as spa therapist within the hotel industry.

Are you interested in this position?

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